How dare you not acknowledge me. I walked over to where he POINTED and still had no idea. Well it is not hard to understand why Best Buy is lossing market share. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you! Now in October I have a bill for 2 /$25 late fees and $.63 interest. The fastest way to contact Best Buy, the best Best Buy phone number available and their other best contact information, with tools and instructions for skipping the wait and resolving your issue quickly, as well as tips for specific popular customer service … They are considered to be part of the following sectors and industries: Consumer Discretionary, Retailing. The assosiate was so rude while we were doing paperwork and got very short with me when I asked any kindbof queations about the tv. Thank you customer service for your assistance in solving my minor problem.Your courteousness was appreciated. I have never felt so invisible before. Congratulations-- to Best Buy for successfully alienating another customer with a poor customer service and unfriendly return policy. Well I went home and thought I would try there online chat to resolve the issue and they were as much assistance as the female at the Abilene store. Then, the day of delivery I was called and promised a delivery window between 1-3pm. (This was a lie, because I had been sitting here waiting for hours)...so I explained this to the manager and she sent him back out to deliver my tv. Stopped by the Jonestown Road Store (547) and requested assistance from the computer group on a new system. I would be more thna happy to share my awful experience in my … I am not the smartest person when it comes to technical stuff but with the Best Buy associates helping me I have always left knowing I can do the tasks a lot easier with my equipment after they take much of their time showing and explaining to me how everything I need works. He should have walked me over and helped me and if he could not he should have called someone else to help me. Beat Buy has not assisted this veteran in any way and has a deficit in there customer service, BEWARE!! More how-tos for Best Buy customer support problems. In my opinion MS should be accountable for my financial loss.. My husband and I walked into the MELBOURNE, FLORIDA ready to buy a projector with cash in hand. I have been dealing with Lars for about 2 years and dealing with Best buy for about 5 years. What Do I Do If I'm Missing an Item from My Best Buy Delivery? The August payment arrived 6 days late. I just want him to be recognized as a responsible associate at that store. Was sent back and forth between Service Desk and Cell Phone Department over the period of an hour and a half, only to have them tell me there is nothing they can do!!!!! I was told by a person at customer service that I could not return the item and she had no idea how I could return the item even with the package being unopened. I patiantly waited and at 4:15 I called and was told they would be here by 4:45. I have never met a rude person in that store in the whole six years I've been going there and I must say they have some very smart and informed employees on the products they sell. I just want to comment about a terrific associate you have working in the Albany, n y store located in crossgates mall. his name is Lars P and he works in the mobil phone section. If you'd rather chat with a real person, we partner with a company based on the West Coast that provides tech support experts 24/7. As I walked around aimlessly for 10 mins looking for the hard drive, I finally approached an employee and told him what I was looking for. Having problems with your tech? At 7pm I had still not received my tv so, I called again but this time spoke with a store manager. He is always kind and courteous, very patient and his is excellent. PATHEDIC. I have concluded that I can no longer tolerate Office 2010. They have great service and well knowledgeable associates. You are looking up Best Buy customer care, so you probably already know who they are. Started in the store....there were sales assosiates everywhere but allwere too busy chit chating with eachother to even help me. Will not return to store again. They said to call you. He pointed aout and told me where I needed to go. This is probably the first time I have ever voluntarily rated/reviewed any company based on a POSITIVE experience. Guess we will never do an 18 month same as cash and pay off in 6 moths and payed 4 times the minimum payment each month. I have talked to six different reps and everyone says the problem has been resolved. To make it all worse his breath was terrible. I recently bought a big screen lcd from best buy and had the worst experiance with them! The folks at the 24-hour call center are wonderful. I will not shop anywhere else if I can get it at Best Buy. I have had three delivery dates and still no product. Guess we learned the hard way and feel bad, but it does reflect on Best Buy. When is the refund going to... Order BBY**-*************Star Trek Picard DVD. So I asked for the manager and when he came up he was even worse! Read about Geek Squad history › I had to call a friend on my cell phone and they helped me. You can help! We purchased an iPad 18 months same as cash in March. Enjoy a $1 one-week trial membership and get help from a real person now. They said they could remove one late fee ,but still had to pay the other late fee plus interest. Enjoy a $1 one-week trial membership and chat with a live techician now. I want to combine gift balances into * card. I had no idea I had any late fees and the notices came to my personal email which I deleted thinking it was spam. He did not even lift a finger to help me. Its nearly 8pm now and still have not received my tv! When I sent the August payment for the balance due, I assumed it was paid in full. How do I get Geek Squad support from Best Buy? I have been shopping at Washington Utah store for 6 years and have always been greeted with smiling helpful people. If you find the information on this site helpful, please share it- sharing is what has powered this consumer resource for over 15 years. A change of plans, I will not be able to meet with the Geek squad as planned. I paid an average of $100 per month. Pathetic company to deal with. I have been waiting on a refund for a couple of months now. Sharing is what powers GetHuman's free customer service contact information and tools. Congratulations-- to Best Buy for successfully alienating another customer with a poor customer service and unfriendly return policy. After 20 minutes of waiting for this I finally walked out. I should get a refund to my Best buy gift card. HORRIBLE HORRIBLE CUSTOMER SERVICE. Best Buy also goes by or is associated with the names BestBuy, BestBuy.com, Best Buy Co., Inc., Best Buy. Geek Squad & Best Buy In 2002, Geek Squad became part of Best Buy, and together we've provided trusted, expert service for millions of customers. © 2020 ForLocations.com All rights reserved. Learn about remote support options from Geek Squad at Best Buy. Just their articulacy ALONE was refreshing... it's like they required a pre-employment air check. I would be more thna happy to share my awful experience in my hometown store with anyone from corporate who cares to access me using all of my contact info stored on their files. Friendly, professional, fast--everything customer service should be. GetHuman provides free tools and information to consumers that allow them to share their customer experiences and tips with each other for how to contact companies faster and how to solve common problems. He ever raised his voice at my brother and I. After about 7 minutes of politely waiting, I had to intterupt and tell them I wanted the tv. We signed up for paperless and didn't get monthly statements. Props! We have purchased all of our electronics from you. Never again. Compare Best Buy's 3 phone numbers, Facebook page, email address, help-desk, twitter handle, and live chat option. I whent to best buy to return speakers and the front desk man was very rude. GetHuman's relationship is with consumers and not with Best Buy or organizations like it. Everytime I needed help with my phone good or bad Lars would go out of the way to assist me even if it took hours-I have noooooooooo patience and I don't need it with Lars. But it helps to get an idea of how big they are and what their support operation looks like if you are a customer. Thought you would like to know. TODAY 4/6/13 I walked into purchase a new hard drive for my lap. She put me on hold to speak with the driver...when she came back she told me the driver was already back in the store and he said he had went to my house twice and I was not there and that he had left a tag on my door. The 888# and the stores don't talk to one another. I had no idea what I was looking for. Their competition, in the eyes of customers, are companies like Walmart, Apple, Amazon. 5 fingers up for Lars!!!! I will like to make a purchase please I need a home theater. I drove 120 miles to this store to return the item. Went to HHGreg across the street and was fully satisfied with the help receive and ending up walking out with a new system. We paid off the entire balance in August the same year. Because of the crazy 15 day return policy, most likely directed by Microsoft, I am forced to abandon 2010 and return to 2000 with no hope of any financial recovery. They employ 125,000 people according to customers in the know. Son switched from our AT&T acct. Best Buy is associated with terms like public, retail, consumer electronics, e-commerce, b2c, consumer discretionary by their customers and industry analysts. to his wife's Sprint acct. As we walked into the movie theatre part of Best Buy, we walked right up to counter as two guys were clearly busy but they did not even acknowledge us not even for 2 seconds to say "we will be right with you", so we walked right out. Will NEVER walk in the store again. Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. yet to receive email confirmation on an order, dont have an account and want to track s... Tv never shipped from Amazon. They were all wrong and I am the only one paying the price. In case our tips aren't helping solve your problem, we partner with a San Francisco-based expert help company to provide you with tech support 24/7.