Make WOW a verb that is part of your company’s everyday vocabulary. ― Tony Hsieh, quote from Delivering Happiness: A Path to Profits, Passion, and Purpose, “Envision, create, and believe in your own universe, and the universe will form around you.” .

We must never settle for “good enough,” because good is the enemy of great,”, “I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.”, “key ingredient in strong relationships is to develop emotional connections. ― Tony Hsieh, quote from Delivering Happiness: A Path to Profits, Passion, and Purpose, “I failed my way to success. Two years later LinkExchange was sold to Microsoft for $265 million. At most Web sites, the contact information is usually buried at least five links deep and even when you find it, it’s a form or e-mail address that you can only contact once. Give great service to everyone: customers, employees, and vendors.”, “The combination of physical synchrony with other humans and being part of something bigger than oneself (and thus losing momentarily a sense of self) leads to a greater sense of happiness.”, “There’s a difference between knowing the path and walking the path. After that phone call, she’s now a customer for life. I personally think it’s kind of funny when I attend marketing or branding conferences and”

For organizations, culture is destiny.”, “The best leaders are those that lead by example and are both team followers as well as team leaders. In 1999, Hsieh received an email from Nick Swinmurn introducing the concept of selling shoes online. 47 likes. 9. —THOMAS EDISON” Founded in 2018, BookQuoters has quickly become a large and vibrant community of people After a long night of bar-hopping, a small group of us headed up to someone’s hotel room to order some food. "Life is no way to treat an animal, not even a mouse. offer you some of the highlights. In a word: culture.”, “For individuals, character is destiny. 2. View each call as an investment in building a customer service brand, not as an expense you’re seeking to minimize. She took us up on our dare, turned on the speakerphone, and explained to the (very) patient Zappos rep that she was staying in a Santa Monica hotel and really craving a pepperoni pizza, that room service was no longer delivering hot food, and that she wanted to know if there was anything Zappos could do to help. They’re the ones doing the hard work.”. ― Tony Hsieh, quote from Delivering Happiness: A Path to Profits, Passion, and Purpose, “I had decided to stop chasing the money, and start chasing the passion.” For some of us a quote becomes a mantra, a goal or a pages, Rating: You won't know exactly what those benefits will be, but if your friendships are genuine, those benefits will magically appear 2-3 years later down the road.”
For individuals, character is destiny. We believe that in general, the best ideas and decisions are made from the bottom up, meaning by those on the front lines that are closest to the issues and/or the customers. Born on 12 December 1973 in Illinois, United States, Tony Hsieh is an Internet businessman and the previous CEO of Zappos. "Yuki: "Thank you.

A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. The more diverse your set of friendships are, the more likely you'll derive both personal and business benefits from your friendship later down the road.