Trusted by 1.75 Million+ HR Professionals Worldwide, to receive HR.com email communication and notifications, as well as communications from our sponsors. 20003073_en - Work from Home - Customer Service Advisor - Immediate Openings: Customer Service Phone : Canada Work at Home, Canada Work at Home CA Read More. Consumerism has hit other industries hard and is making inroads into the healthcare industry. WorldNumbers.com offers phone numbers in over 4000 locations in 60 different countries - and that's just the beginning! All Rights Reserved . Sutherland will never ask for you to provide any kind of payments or deposit in order to apply, interview, hire, or onboard to our company. © Copyright 2020 HR.COM Limited. With 24x7x365 global capabilities, we help health plans improve the experiences and outcomes they provide to their members. Improved Governance and Process Effectiveness . Sutherland's Compliance Office promotes a culture of performance with integrity throughout its global enterprise. At Sutherland, we understand the importance of every single interaction and creating a true omni-channel experience. Our enrollment services help health plans enroll the right members in the right program at the right time. Log in; fr Passer en français / Switch to French language × Your account is now active! From increased productivity to redesigned experiences, we deliver. Sutherland has been ranked a leader by Gartner, Horses for Sources, Everest, NelsonHall, and many others for our ability to provide contact center services. It is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Search.  |  Check out our World Numbers Packs and pricing plans! Whether it’s understanding their care options or asking about a claim’s status, it’s important to give them an empathetic human voice to help them handle any questions or concerns they might have. From increasing member retention to improving overall satisfaction, Sutherland’s focus has always been the total customer experience. At Sutherland, we deliver on these customer expectations through agile, customized customer experience programs that serve multiple languages and verticals. Read More. Sutherland is a leader in providing inbound and outbound contact center services to health plan members. If you do not receive your activation email within a few minutes, check your spam folder or call our Member Experience Co-ordinator at 877.472.6648 for assistance. Our technology stack allows us to better find, attract, and engage members in ways health plans have never done before. We design smart customer journeys that eliminate pain points and transform customer engagement. We work to not only improve each interaction but to better design, automate, and anticipate members’ needs to significantly reduce contact center touchpoints. Our Work | Solutions for a Loyal Companion, United States © 2020, All Rights Reserved. 120+ of the Fortune 1000 and global leaders in every major industry have witnessed the Sutherland difference. Sutherland has experience in handling these types of health provider claims inquiry calls on behalf of our health plan clients. United States © document.write(new Date().getFullYear()), Sutherland Global Services Inc. operates as a digital transformation company. An HR.com member profile provides you with access to a multitude of information and education along with the opportunity to network with the largest HR community on the web. Natividad Building, T.M. no contracts, no hidden costs, no worries! From this analysis, and through better design, automation, and anticipation of members’ needs, we can prevent the frustrating ambiguity and subsequent problems that arise and significantly reduce contact center calls. Sutherland is a leading provider of member acquisition services to health plans. HCM, Sales, Marketing & Alliances Excellence, Free HR.com Featured Research Whitepapers, The DNA of Human Capital: Trends Report 2019, HR & Leadership Courses in University & College, Ph: (905) 727-1340 or Toll Free: (877) 472-6648.  |  Website. With World Numbers, we ensure that you have full control over how and when your customer phone calls from Sutherland are redirected. This type of research often requires the type of member engagement that many health plans don’t have the capabilities to properly manage. Current status of Sutherland Global … Individual member engagement is new territory for most health plans. Search . Terms of Use Kosovo. Find directions and contact info, read reviews and browse photos on their 411 business listing. Copyright © 2019 All Rights Reserved. Our engagement services help health plans drive behavior change, reduce risk in their pools, and improve health outcomes in this new era of value-based care. At Sutherland, we deliver on these customer expectations through agile, customized customer experience programs that serve multiple languages and verticals. Please enter what you're searching for. 519-254-7430 Primary; Directions. Find contact information, products, services, photos, videos, branches and maps for Sutherland Global Services in 12/F, Philplans Corporate Center, 1012 , Triangle Drive corner 10th Avenue, Bonifacio Triangle, Bonifacio Global City, Taguig City 1634 Metro Manila Smarter processes are needed to fix customer pain points before they become problems. Cutting-edge Customer Service. Sutherland Global Services Private Limited's Corporate Identification Number is (CIN) U72200TN2000PTC045578 and its registration number is 45578.Its Email address is pa.narasimhan@sutherlandglobal.com and its registered address is Gateway office parks, 2nd floor, Building B2, No.16, G.S.T Road, Perungalathur, Chennai Chennai TN 600063 IN , - , . To find out more, please click on this link, 12/F, Philplans Corporate Center, 1012 , Triangle Drive corner 10th Avenue, Bonifacio Triangle, Bonifacio Global City, Taguig City 1634 Metro Manila, Systemantech Making Technology Work For You. As members are increasingly asked to make difficult decisions for their healthcare options, trying to make the best decisions for quality and cost just as they do with any other service. This means somewhere along the way the member wasn’t given the information they needed — when, how, and where they wanted it. The Sutherland Group Canada Corporation. Malaysia. Sitemap, https://sutherlandglobal.com/-/media/Sutherland/Files/Health/Sutherland-POV-1003-Targeting-and-Improving-Annual-Renewals-for-Health-Plans, https://sutherlandglobal.com/-/media/Sutherland/Files/Health/Sutherland-POV-1005-Managing-Healthcare-Payment-Delinquencies, https://sutherlandglobal.com/-/media/Sutherland/Files/Health/Sutherland-WP-1008-RPA-in-Healthcare, https://sutherlandglobal.com/-/media/Sutherland/Files/Health/Sutherland-Case1023-Healthcare-Blind, Global delivery model to provide 24/7 support, Increase retention rates of the most profitable members, Lower administrative costs to better meet medical loss ratio and other regulatory requirements, Six of the top 10 health plans are Sutherland clients, Targeting and Improving Annual Renewals for Health Plans -, Managing Payment Delinquency Communications and Collections -, Healthcare RPA and an improved member experience -. Whether it’s a member inquiry, new member welcome call, or appointment reminder, our services ease the burden of enrolling new members. You will be prompted to activate your HR.com user account via email. It is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Sutherland is a leading provider of member engagement services to health plans. Just as importantly, our state-of-the-art phone redirection facilities give you complete control over your Sutherland phone number whatever the time, day, or location, meaning you will always be available to those who matter the most in your life. Issues are efficiently and effectively remediated. For more direct remediation, we design self-service customer satisfaction options powered by conversational AI technology to quickly alleviate customer issues, while at the same time using smart workflows to route high-risk interactions to customer service (CS) agents. Our goal is to solve pain points before they become problems through intelligent automation and data-informed decision-making. We help health plans empower their members with the right information, through each member’s preferred communication channel. To deliver on this essential mission we’ve integrated programs that promote ethical conduct, reinforce our corporate values, and drive compliance with the Sutherland’s Code of Conduct and the law. Terms of Use Please enter your search location. We deliver processes that provide exceptional customer experiences. Healthcare is complex and members are bound to have questions. With the influx of new members, especially those who haven’t had health insurance for years, it is more important than ever to provide a compelling experience for members. This helps health plans better understand prospects’ needs and anticipate decision triggers around plan selection. It’s no longer simply about calls, health plan members expect to engage in quicker, more convenient ways than ever before.  |  United States © 2020, All Rights Reserved. Transforming Financial Operations for a Leading Oil and Gas Manufacturer. To achieve this, we partner with businesses to understand the customer experience from end-to-end.