If a store has no posted policy, California law provides that in most cases, as long as you have your receipt, you are entitled to full refund or equal exchange within 7 … In addition, you must give the manufacturer at least four tries to fix the vehicle before that time runs out. In Massachusetts, retailers must “clearly and conspicuously disclose” their return, refund and cancellation policies. Rather than maintain a full policy, companies dealing with digital products often issue refunds on a case-by-case basis. Federal law does provide some, limited protections to consumers through the Federal Trade Commission (FTC). of Consumer Affairs Legal Guide Display of Return Policy by Retail Sellers, Call to reserve court dates in Sacramento’s civil court departments, Caring for Another’s Child: Caregiver’s Authorization Affidavit, Check your credit report free — now once per week, Determining Competency to Sign a Durable Power of Attorney, Making Real Estate Changes Official: Recorded Documents, New Zoom service requirements in probate cases, Recreational Marijuana Use in the Sacramento Region, Tentative rulings: pro per litigants beware, Computers available by appointment, other services are limited. You can cancel some — although not all — transactions within three business days. 30-Day Law The original condition of the product cannot have been altered. As in other states, you must give the manufacturer a reasonable opportunity to fix the vehicle’s problem or problems. The state’s lemon law extends to cars, trucks, motorcycles and vans, provided the vehicle was sold or leased by a dealer or the manufacturer, not a private party. The 30 day timeframe applies to unworn, unwashed and defective clothing items that is submitted for an exchange, not a refund. Policies must be printed in at least 14-point print and in boldface. They can offer: If you wait more than 60 days, however, none of the above apply. You have until midnight of the third business day after the transaction to get a refund. Retailers who violate Civil Code §1723 may be liable for the amount of purchase, and are also subject to the Consumers Legal Remedies Act (Cal. The state’s attorney general indicates that most sellers will accept returns, but time limits can vary considerably. Therefore, there is no law stating that California buyers have an absolute right to return a vehicle within three days regardless of the circumstances surrounding the return of the vehicle. Hawaii is a “notice” state: The law here depends on whether the seller has posted a conspicuous sign stating its return policy. Without a posted Refund Policy, retailers in Ohio must accept returns and issue refunds. For vehicles, you have 24 months or 24,000 miles to report the “nonconforming condition” of a vehicle to the dealer, who must then make the necessary repairs. Most online Return & Refund Policies contain these provisions. Internet Explorer 11 is no longer supported. This is how thredUP presents its policy on returns in the Terms of Use agreement: This is the FAQ version of their Return & Refund Policy: Even without a US federal law, you still need to be cautious. Otherwise, sales are restricted to three-day cancellation periods, but only if they occur in your home or somewhere else apart from the retailer’s place of business. The law in Florida only concerns retailers who will not issue refunds. With door-to-door sales, you have the three-day option the FTC rule provides. Welcome to the California Tax Service Center, sponsored by the California Fed State Partnership. New Jersey retailers must post their Return & Refund Policy conspicuously. The state’s lemon law is somewhat detailed. Perhaps you buy something only to discover later that you paid more than the advertised price. Are you a legal professional? The state’s lemon law applies only to cars that are still under the manufacturer’s original warranty. Others are primarily focused on assuring consumers see the policy on a website or in a store. Copyright © 2020, Thomson Reuters. If the seller is prohibited from resale of the merchandise by law, you’re not entitled to a refund. California does, however, have a lemon law to protect consumers from being stuck with defective vehicles. If you do not post a Return Policy informing customers of your "no refunds" policy, customers are entitled to a full refund if they make returns within 7 days of purchase. Oklahoma also allows retailers to set their own rules for returns and refunds. This is normally done with a conspicuous sign. Some states have stricter laws than others. Merchandise marked "as-is" or "final sale" also fall under these exceptions. In New Hampshire, statute, contract or store policy determine your right to return merchandise. Mississippi does not govern sellers’ rights to set their own return policies. You must make the return within a “reasonable” period of time. The deadline increases to 10 days if the phone solicitation enticed you into a business opportunity, and to 15 days if you purchased a dance studio contract. This is especially true if all sales are considered final and goods are not returnable. The vehicle must also weigh less than 10,000 pounds. If there is a written warranty, you are entitled to have the item repaired to fix any defects, and if it cannot be repaired, you are entitled to a refund or replacement. You can void contracts entered into for: You typically have three days to exercise any of these options. Idaho gives you a three-day right to cancel transactions, but only for sales via telemarketing or door-to-door.