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You assume any and all risks, costs, and harms arising from or relating in any way to the risk of contracting, exposure to, or contraction of a communicable disease or illnessincluding, without limitation, COVID-19 or any other virus, bacteria, or other pathogenand you hereby waive any and all claims and potential claims against Vivid Seats, and the Indemnified Parties (as such term is defined below) relating to such risks, harms, and/or exposures. Your tickets and admission to the event are subject to all venue and/or event organizer/promoter safety and health policies (including, but not limited to, those related to the COVID-19 pandemic), which could include, but are not limited to, health screening or vaccination requirements. If you have difficulty gaining admission to an event, contact us immediately by calling 866.848.8499. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? How can you get a full refund from Trainline? But if youre looking for a lower price, then you might want to skip Vivid Seats, which adds commissions and fees to its tickets. Based on the behavior of the company, people assume its a subsidiary of Ticketmaster. Can Vivid Seats keep your money for a canceled show? Credits expire on December 31, 2022. Further, should any violation result in the loss of the ticket sellers season ticket rights or right to use any other tickets at that venue, or the right to purchase other tickets from that venue, you shall be held liable for all reasonable costs, expenses and losses associated with said loss including, but not limited to, all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits. Written notification should be mailed by certified mail to: Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. . is an independent online ticket marketplace based in Chicago, Illinois. c/o Settlement Administrator By submitting your email, you agree to our Terms and Privacy Policy and to receive email correspondence from us. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. If it's just postponed or rescheduled, tickets "will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law." So you have to live in California to get your money back. Were always here to help. It also means that the Vivid Seats Marketplace is not the ticket seller and the listed tickets are not listed by Vivid Seats on behalf of any venue, promoter, team, league or organizing group. Youve got some Janning to do! The AAAs rules are available at www.adr.org. From among the persons who have been approved on both lists, and in accordance with the designated order of mutual preference, the AAA shall invite the acceptance of an arbitrator to serve. STUBHUB / VIVID SEATS / OTHER THIRD-PARTY RESELLERS . See the updated dates below. Buy directly from the venue. Wheres my airline ticket refund from GotoGate? If youre interested in changing your travel plans or making a new reservation, dates for June 1 and later are currently available, according to Disney Worlds website. Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. By the way, if youre stuck in a similar situation as Himberger, you might be entitled to refund under a recent court settlement. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, the entity putting on the event has announced a seating or attendee capacity reduction of greater than 15%, Vivid Seats, at its sole option, reserves the right to cancel tickets for seating locations eliminated by the venue or to deem such event cancelled in its entirety. So why is it holding on to Himbergers money? NEITHER VIVID SEATS NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS) AS WELL FOR AS ANY MULTIPLIER ON OR INCREASE TO DAMAGES, UNDER ANY CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTORY, COMMON LAW, EQUITABLE, OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE MATERIALS ON THE SITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE (INCLUDING ATTENDANCE AT ANY EVENT). In order to issue refunds, Ticketmaster must first get approval and funds from our clients. Your continued use of the site following Vivid Seats' posting of revised terms and conditions constitutes your acceptance of the revised agreement. Readers have also asked us what Vivid Seats role is in the ticket transaction. VividSeats has B rating with the BBB.org as of September 2022. Get No Refunds tickets and the No Refunds show schedule from Vivid Seats. Any litigation in court of the foregoing types of disputes (except for small claims court actions) may be commenced only in a federal or state court located within Cook County, Illinois, and You and Vivid Seats each consent to the jurisdiction of those courts for such purposes. If the arbitrator, upon final disposition of the case, finds your dispute was not frivolous, Vivid Seats will reimburse any filing fees that you paid and were not otherwise reimbursed. You may be eligible if you are a person or entity living in the US, its territories, or Canada who, at any time on or before April 1, 2021 bought a ticket through Vivid Seats to an event that, between September 29, 2016 and April 1, 2021, was cancelled or postponed or rescheduled and has not yet occurred. Himberger planned to travel to Atlantic City in July 2020 for the show. Regardless of whether the foregoing types of disputes in this Exceptions provision are resolved by a court or pursuant to arbitration, you and Vivid Seats agree that the dispute is subject to the Class Action Waiver provision set forth below. Livid With VividHow To Demand a Vivid Seats Refund. You and Vivid Seats AGREE TO WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION. If you are asked to leave the event or you miss part of the event due to suspected or confirmed inappropriate behavior, you will not qualify for a refund or any other compensation. You represent that you are legally able to enter into a binding contract. And who you can expect to see performing and presenting. 2023 Vox Media, LLC. Events may be canceled by the team, venue, performer, or promoter. Please note, the ticket price may be higher than the face value that appears on the ticket. By purchasing tickets, you acknowledge and agree that you will comply with such policies and your attendance at the event is conditioned on such compliance. Even though Texas will allow movie theaters to open May 1, Alamo Drafthouse says it wont. But whats this $452 bill? If you are a resident of certain jurisdictions, including California, you may request a refund for postponed or rescheduled events. But why cant I get a refund? This policy is necessary because of our status as a live marketplace. Vrbo offered a refund after my husband lost his job. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. Vivid Seats reserves the right to cancel and refund the buyers order at any time for any reason. The company has previously. Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. If your event was postponed or rescheduled and you cant attend the new date, you can sell your tickets to another buyer through Ticketmaster. If an event is cancelled with no rescheduled date, you will receive a full refund of the purchase price (including delivery charges, less possible restocking fees), or a credit for use on a future purchase, as determined at our sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate a request for a refund from the ticket seller). These Sales Terms govern your use of Vivid Seats.com, our mobile application, purchases through our customer call center and your purchase of any product from Vivid Seats. Each party is responsible for his, her, or its own attorneys fees and expenses, and Vivid Seats will not pay your attorneys fees or expenses except to the extent ordered to do so by the arbitrator. I contacted Vivid Seats on Himbergers behalf about his event tickets. According to court documents, the claim submission deadline has passed. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. If the parties are unable to agree upon an arbitrator, each party to the dispute shall have 14 calendar days from the transmittal date in which to strike names objected to, number the remaining names in order of preference, and return the list to the AAA. I want a $1,100 refund for my Samsung electric stove. According to this tweet, if you want a refund check your email for official information.. GILFORD, N.H. . Opting Out: You can choose to reject this agreement to arbitrate. He paid Vantage $18,536. To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. All Rights Reserved. Despite the early-season drama, its still (almost) anyones game to win. If you wish to pursue a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. Buyers may search Vividseats.com for a specific artist or team, event date or other search category. The pricing in the market also changes frequently, and just as the seller is not permitted to decline to confirm an order in anticipation of the market going up, buyers are not permitted to return tickets or cancel an order due to the market price going down. Tickets in all forms, including hard stock and PDF, may be shipped via UPS. We are only able to issue compensation for events that are officially cancelled by the venue, team, or . Vivid Seats to pay $7.5m in refund settlement deal - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. IN ARBITRATION, A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING WILL NOT BE PERMITTED, AS SET FORTH BELOW. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Confidentiality: Unless applicable law provides otherwise, the arbitration proceeding and all records pertaining to itincluding but not limited to any documents prepared or produced in connection with the arbitration proceeding, as well as the hearing and the arbitration awardwill be confidential and will not be disclosed to any third party, except as necessary to obtain court confirmation of the arbitration award. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. The settlement was initially agreed to between Vivid Seats and . SXSW has, in effect, shifted the burden of the COVID-19 pandemic onto festivalgoers individuals who in these desperate times may sorely need the money they paid to SXSW for a festival that never occurred, the complaint reads, according to Billboard. The delivery charge consists of the actual cost of delivery as well as a surcharge that supports Vivid Seats safe and secure ticket delivery, whether electronic, via shipping, or otherwise. The parties are not required to exchange selection lists. Vivid Seats monitors compliance with these Sales Terms and investigates alleged violations and other complaints against users. Were always here to help. In the event that the AAA is unable to conduct the arbitration for any reason, you and Vivid Seats will mutually select an alternative arbitration provider, and the arbitration will be conducted pursuant to that providers applicable rules. If Vivid Seats changes any term or condition, said modification, revision and additional information shall be posted here, automatically replace the existing terms and conditions, become effective immediately, and become binding on all users of this site. Why cant I get one? Digitally transferred tickets will not be accepted when the next Foo Fighters concert tour opens at Bank of New Hampshire Pavilion in Gilford. The service and delivery fees cover the costs of company operations, including connecting buyers to sellers with premium inventory to listed events, premium customer service, website improvements, and safe and secure checkout and delivery of ordered tickets. The Seinfeld show, originally scheduled for April 2020, had been postponed to August and finally July 2021. Vivid Seats reserves the right to report to appropriate law enforcement authorities or other relevant third parties any activity that it believes, in its sole discretion, may in any way violate any local, state, federal or international law. Now, VividSeats did respond online saying, Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. This FAQ explains our general policy and approach. THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. Himberger lives in Virginia. This offer is not eligible for promo codes. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne We are only able to issue compensation for events that are officially cancelled by the venue, team, or performer and not rescheduled. After you place your order and your order is confirmed, we guarantee that your tickets will be within the listed zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back. All orders are subject to ticket availability. So, first and foremost, please look for (and look to) this email notice. Lost, Stolen, Damaged or Otherwise Inaccessible Tickets. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Vivid Seats will email customers whose events are canceled or postponed. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. Again. Exceptions: Notwithstanding the remainder of this Arbitration and Dispute Resolution section, You and Vivid Seats agree that the following types of disputes will be resolved in court, unless both You and Vivid Seats agree to submit the dispute to arbitration pursuant to this Arbitration and Dispute Resolution section: (1) Disputes or claims within the jurisdiction of a small claims court; or. Users of this site acknowledge that they do not acquire any ownership rights by using the site. Such complaints shall be decided by an independent arbitrator in accordance with these Sales Terms. If the dispute is subject to arbitration, THE ARBITRATOR WILL NOT HAVE AUTHORITY TO COMBINE OR AGGREGATE CLAIMS, CONDUCT A CLASS ACTION, OR MAKE AN AWARD TO ANY PERSON OR ENTITY NOT A PARTY TO THE ARBITRATION. Vivid Seats does not represent any official organizer of the events listed and is not suggesting any endorsement by or association with such official organizers or any venues, events, teams, leagues, performers or attractions. Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. If you did not receive a Supplemental Notice, the previous dates apply and the claim deadline has passed. As always, we encourage customers to follow our Trust & Safety page for more information on protecting ticket purchases. Vivid Seats allows refunds under specific conditions. But six months later, Discover found that the charge was valid. Most complaints are from ticket billing and delivery issues. Class Period: September 29, 2016 to April 1, 2021. Vivid Seats Rewards stands out as the only loyalty program in the live event industry. Earn a Reward Credit after your 10th ticket and spend it in our app it's like getting your 11th ticket free. If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). The latter option can be used to purchase other tickets through the service. When a purchase is confirmed, the seller removes the associated tickets from the sellers inventory. IF YOU PURCHASED A TICKET THROUGH VIVID SEATS ON OR BEFORE APRIL 1, 2021 TO AN EVENT THAT, AT ANY TIME FROM SEPTEMBER 29, 2016 THROUGH APRIL 1, 2021, WAS POSTPONED OR RESCHEDULED, YOU MAY BE ENTITLED TO A CASH PAYMENT OR OTHER RELIEF FROM A CLASS ACTION SETTLEMENT IF THE EVENT IS CANCELLED. If I opt for a refund, when will I receive it? please contact our team at Elliott Advocacy through this form. Can I exchange my tickets for a different quantity, or for tickets to another date or event. If its just postponed or rescheduled, tickets will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law.. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Vivid Seats shall not be held responsible for any such seating relocations or other changes to the Event Details and will not be obligated to provide a refund or any other compensation. Accordingly, you consent to injunctive or other equitable relief for such violations. But it isnt. . These were the terms when Himberger bought his tickets. Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. We help fans get to more games, enjoy more laughs, and rock out at more shows. For more information, see the settlement website. Breaking down the contenders in the seasons most unpredictable Oscar race. Can Vivid Seats purchase my tickets from me instead? If your admission to the event is denied or revoked because (i) you have willfully failed or refused to comply with any such safety and health policies of the venue and/or event organizer/promoter, or (ii) if you have failed any health screenings or lack the vaccination status required by the venue and/or event organizer/promoter, you will not be eligible for any compensation from Vivid Seats. The hosts cancellation policy will apply as usual. Wondering what else DoNotPay has up its sleeves? This field is for validation purposes and should be left unchanged. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Shipped Arrive in 1-3 business days from placing the order. For details of what the credits or cash payments will or will not include, see the Notice at https://angeion-public.s3.amazonaws.com/www.TicketPurchaseSettlement.com/docs/Published+Notice.pdf. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive. Vivid Seats is giving customers a choice: they can get a refund on their ticket price for any canceled or postponed event, or they can get a voucher good for 120% of the value of the ticket. By placing an order, you authorize Vivid Seats to charge your method of payment for the total order amount. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Class Action Waiver: To the fullest extent permitted by applicable law, you and Vivid Seats each agree that any proceeding to resolve any dispute, claim, or controversy will be brought and conducted ONLY IN THE RESPECTIVE PARTYS INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS (OR PURPORTED CLASS), CONSOLIDATED, MULTIPLE-PLAINTIFF, OR REPRESENTATIVE ACTION OR PROCEEDING (Class Action). The $7.5 million Vivid Seats class action settlement between an events company and ticket buyers who claimed it changed its refund policy for canceled events following the onset of COVID-19 was given final approval by a federal judge in Illinois. TikToks Favorite Celebrity Couple Is Kim Kardashian and Michael Cera. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. As our Sales Terms and Conditions state, all sales are final. Vivid Seats allows refunds under specific conditions. If your show hasnt announced a new date yet, please hold on to your tickets. On April 24, Maria Bromley and Kleber Pauta filed a lawsuit against SXSW claiming to have spent more than $1,000 each on attending the event. We list the names, numbers, and email addresses of the Discover executives on this site. Timing or other aspects may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. Resale Tickets to Events in Illinois: Solely for purposes of 815 ILCS 414/1.5(c), for transactions involving resale tickets to events in Illinois, You or the ticket reseller may elect to submit complaints against one another to the AAA under its rules and procedures. We are the sole interpreter of this sites intended and acceptable use. You may not download, print, copy, reproduce, distribute, transmit, broadcast, display, sell, license or otherwise use or exploit any of the Content except in the course of viewing the site online for lawful purposes, and in making single copies of selected pages of the site for personal use and not for distribution or posting on any other site. If the corrected price is not acceptable to you, Vivid Seats will allow you to cancel your order. If your event has been postponed, tickets will be valid for the new date. Any tickets purchased in advanced will be refunded. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. Because the beginning of the MLB season has been postponed, SeatGeek will refund canceled spring-training tickets. YOU AND VIVID SEATS EACH WAIVE ANY RIGHT TO A JURY TRIAL AS WELL AS ANY RIGHT TO BRING CLAIMS IN OR OTHERWISE PARTICIPATE IN A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING, AS SET FORTH BELOW. Whats going on here? These tickets are marked on the listing as "Zone Seating." Event Specific Terms 3. Tickets are typically delivered per this schedule unless the delivery date in the listing is a date in the future (although timelines can vary in individual circumstances): Attendees to live events must abide by the rules and policies of the venue, promoter and anyone else responsible for the event.