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Feedback. 604 0 obj <>/Filter/FlateDecode/ID[<0F74719B3438C242AD885623A76B719C><813913FA34040448AD1072052B82779C>]/Index[590 21]/Info 589 0 R/Length 90/Prev 1406544/Root 591 0 R/Size 611/Type/XRef/W[1 3 1]>>stream Interviewers were very welcoming and made me feel at ease. When expanded it provides a list of search options that will switch the search inputs to match the current selection. A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. To tell us your thoughts, please complete the following, 2 minute survey. If you are a registered user, please log in. Stonewater provides real-time, two-way control capability to monitor and control thousands of machines and sensors simultaneously and securely over the Internet. We are building a culture that is based around inclusion:Where everyone has the opportunity to be their true self at work; Where your skills, strengths and values are whats important; Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the development of our organisation are what counts. Watch this space. Does there seem to be diversity at Stonewater? %%EOF Stonewater customers are able to view any number of remote sites from any location worldwide and manage data from a variety of manufacturers and equipment types. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewaters services to support the needs of existing and future customers, in line with the housing associations customer promise. We're a #BestCompanies Two-star workplace in 4 regional league tables and a Top 5 Best Housing Association to work for. Read 1 more review about Stonewater. Project Officer #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. If you're able to tell us a bit more about the issues you're experiencing, we can take a look for you and do what we can to help. For all general enquries, including queries about your agreement, paying your rent etc. 2 Stonewater reviews. The CCP will then meet and make their recommendations within 5 days of their meeting. Day 5 of #NCSW2022 is Customer Service Recognition Day! Their personnel know their . Whether they need emotional, physical or financial support or advice it's always free. https://lnkd.in/eskQbV8D Perpetrator accommodation removing the cause of harm Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh sarah.pugh@stonewater.org We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. 100% of job seekers rate their interview experience at Stonewater as positive. This is based on anonymous employee reviews submitted on Glassdoor. 68% of employees think that Stonewater has a positive business outlook. Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. %PDF-1.5 % Excellent customer support. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. We think we could be the perfect match for you too but which way will you swipe? The Customer Complaint Panel who are they and what do they do? invitation to love poem analysis; how to take care of your soul sermon; list of largest unsupported domes in the world. hbbd```b``5 L@E) $3H@i ?E}YD:C(~upGPB_6m'8//lZ$kv1|7IU7m Your name * Your email address * Confirm email * cscl star vessel flag autism and narcissism differences. You can see our Customer Commitments, Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. The process took 2 weeks. This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. Report a defect or repair. After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. hb```661"&2&0gX17u$z8:;209{{Y -` 30[O#+NxM\gb}(q|7qKK[R4ZV&69x|ii/ : Select Accept to consent or Reject to decline non-essential cookies for this use. Over the last three months weve carried out a whopping 35,632 repairs but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. *?00120 4! Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! Our team, Our mission is to provide quality homes and services for people whose needs are not met by the open market. Our customer commitments are the service standards weve set with you. You can see our Customer Commitments here. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. 0 When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can . Homes for Ukraine: information for customers, Employment, training and volunteering opportunities, Modern slavery and human trafficking statement, All rights reserved. A career in housing can provide an incredible variety of options, from housing management to resident involvement and from development to supported housing. 590 0 obj <> endobj Intersectionality, domestic abuse and housing Were really sorry if youve experienced delays or the service hasnt met your expectations. (i Home; ber CLS; Leistungen; Kontakt / Impressum Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. We'll assume you're ok with this, but you can opt-out if you wish. Phone us: 01202 319 119. - Hani AB Amy b 1 review GB Updated a day ago Samatha was amazing,very good 610 0 obj <>stream Online/Remote - Candidates ideally in. Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. Use this form to let us know about incidents of anti-social behaviour. Job specializations: Customer Service/HelpDesk. Learn more in our Cookie Policy. If you are reporting an emergency, please do not utilize this means of communication. Customer Service Advisor Development Manager Largo FL 33777. minimalism: a documentary about the important things transcript; cat8 penumbra catheter; i 75 road construction cincinnati; tocaya west hollywood; best places to live in alabama near the beach Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. I wish him every success in his new role and know hell continue to lead with passion, vision and heart as he always has.. Hear from Joshua Emden from IPPR on the need for a proper #retrofit approach in the UK. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. #Charity #SocialHousing #MentalHealth #FinancialHelp #PhysicalHealth #Wellbeing, The MP for Warwick and Leamington, Matt Western, visited our latest housing scheme in his constituency recently. Customer APP ID: stonewater. Isgho Votre ducation notre priorit . Our aim is to get it right and when we dont, we fix it #discoverstonewater Stonewater Institute of Customer Service, Whatever your skills or experience we've got a role for you #TotusDigital #LiveWest #thehydegroup #firesafety #buildingsafety #NHFBuildingSafety, Happy #RandomActsOfKindness Day 4615 Walzem Rd, #200; San Antonio, TX 78218 . stonewater customer promise . endstream endobj 591 0 obj <>/Metadata 44 0 R/Pages 588 0 R/StructTreeRoot 69 0 R/Type/Catalog>> endobj 592 0 obj <>/MediaBox[0 0 960 540]/Parent 588 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 593 0 obj <>stream Earning our second star is something we can all be proud of, driven in part by our incredible 86% response rate from colleagues. We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. Questions were not too difficult and it felt very relaxed. Stonewater Financial Integrity. by chloe calories quinoa taco salad. The findings from these events will be published in the next few months watch this space! Partnering Surveyor - Design & Special Projects I interviewed at Stonewater (United Kingdom), What is more important customer service or attention to detail. Customer enquiries. Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. Copyright Stonewater. Retrofit is a key solution to some of the energy bill challenges were facing today. Keeping customers safe and delivering quality services to you really matters to us. stonewater customer promise. David Lockerman, Customer Experience Director. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. We aim to respond to all email queries within two working days. stonewater customer promise. All content is posted anonymously by employees working at Stonewater. Government contracts account for 3.7 million employees in the United States. Overall, 67% of employees would recommend working at Stonewater to a friend. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Christian Lauterbach - Sicherheit im Betrieb. Im confident that both Dave and Isabel have not only the skills, but also the ambition and vision to drive Stonewater forward. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. I am delighted that you are interested in joining Stonewater at this exciting time in our development. You can register for MyHome, and MyRewards at myhome.stonewater.org. stonewater customer promise . Survivors experience of the housing pathway Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. Check the background of investment professionals associated with this site on FINRA's BrokerCheck.1800 Century Park East, Suite 230, Los Angeles, CA 90067 |+1-310.402.2513. Thanks for reading, if there are any topics you like to see us cover in future editions of Here to Help, or you have any general feedback for us, give us a shout. I could pick out names but does that not devalue the work others do.