Who Is Running Against Elissa Slotkin, Wvu School Of Nursing Apparel, Chilton County Arrests, Articles I

This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. If you know me, you know Im not one of those people. I dont have to pay to get the item back and the person is happy because I resolved their problem. If the buyer is responsible, choose your return address from the dropdown menu. You always want to do your part to keep that communication open and positive with the buyer, even if they are upset and not doing the same with you. Very unfair on seller and ebay part. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. 11:35 AM. Shipping has definitely been delayed with everything going on. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . 01-08-2020 Do I need to pay extra for the eBay Money Back Guarantee? I can only put it in the listing. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! Adding tracking details to your return helpsprotect against delays or issues in the refund process. Something went wrong. But they don't have to disrupt your businessor your profits. Being faced with a return request can be very intimidating. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Why was my refund less than the amount I paid? Offering a return of an item is always my last resort and honestly it is very rare. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. Message 3 of 7 latest reply 1 Helpful You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. 07-05-2020 If you offered free shipping, you'll need to refund the buyer the full amount that they paid. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. - edited An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. Does the tracking number show it was delivered? If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. We protect ourselves! The dispute is Not As Described. Copyright 1995-2023 eBay Inc. All Rights Reserved. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. On the next page you'll see the refund amount. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! Often, they will review the messages and realize the buyer did not read the listing. See Partial refund guidelines. What do you mean by adding sold as is to your terms and policies? Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. Covers your purchase price plus original shipping on virtually all items. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. For more details, please see our Condition of returned items policy. What does the eBay Money Back Guarantee cover? If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. Buyers can always submit a return request, even if your returns policy says you don't accept returns. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. - edited One buyer in particular contacted me asking for a partial refund for an item that he received damaged. See details. In such cases, the responsibility for the costs of the return is according to the sellers policy. Add a message to the buyer explaining why the refund wasn't full. Something went wrong. If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. No. If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. I cant make the buyer read it! Refund the buyer, the buyer keeps the item. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. This is obviously not how I shipped it out and was damaged in shipping. Required fields are marked *. Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. View cart for details. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. 01:47 PM. Your email address will not be published. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. You can go to the Resolution Center and contact the seller. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. If you're not able to resolve things with the seller, you can ask us to help. Returns happen. Ebay sides with buyers in not as described claims. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! He tried to re-tie it down with new straps and put in a request for a refund. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. It will also help you with Ebay if you should get a return request and they see that this was in three different places in your listing. Good luck! If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. Another measure to cover yourself in the rare instance you get a return request. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. Open a case and try to work things out with the seller. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. When you start selling on Ebay, decide if you are willing to take returns at all. Choose Print label. Buyer pays for return postage: . eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. There are several ways you can send an item back to the seller. That is assuming the item is truly Not as Described. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. This may sound like overkill to you, but stay with me while I explain! How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. Spread the word, we know how to break the . Learn more about our Condition of returns policy. Ready to start making a good side income from flipping? After all, I paid for the insurance right? I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. There's no way around losing an Item Not As Described case. A dialog will open as you type your search terms. They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. In this case, I just try to do damage control. I always encourage our members to use those photos! The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. SelectExamples of alternative shipping arrangements below for more information. nirE troP ,naM fo elsI. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. Take great pictures! Still, it wouldn't really matter what you put in the description. The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. See how to check the status of your return. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. You do not have to be in a hurry when you receive the item to refund them. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. They will just accept that they are not covered and walk away. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. This is just one more way to protect myself against a refund request for Item not as described. Insurance through Fedex and UPS is pretty reasonable: $1 per $100 in coverage. Read our most popular questions and answers about handling return requests from your buyers. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. This is something I have saved as a document and I just copy and paste it into all of my listings. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. A buyer insists the item was not as described in order to force a return. I try to get them to give me the reason for the return. You do not have to offer returns or refunds on your items either. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. Read theSeller protections policyto find out how to qualify to issue partial refunds. Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. 2. Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. Keep in mind that on eBay, it is seller beware, not buyer beware. where! The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. Never received the item and i contacted ebay and seller and no response. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. We guarantee that you will get the item you ordered or get your money back. I'd really like another option. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case The criteria for Top Rated Seller is here: Top Rated Seller Program. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Before you can send an item back to the seller, youneed to start a return. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. The eBay Resolution Centre is at the bottom of this page. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. EBay gives you the opportunity to add 12 photos to your listing. If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing.